Terms and Conditions

Welcome to Clarieo. These Terms and Conditions govern your use of our website at clarieo.com and your engagement with our design, development, and branding services. By accessing our website or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree, please refrain from using our services or website.

1. About Clarieo

Clarieo is a design and development studio that partners with founders and early-stage companies to build digital products, brand identities, and growth-ready systems. We work on a project and retainer basis. All services provided by Clarieo are subject to the terms outlined here, as well as any individual project agreement or proposal issued to the client.

2. Scope of Services

The specific deliverables, timelines, and pricing for each engagement are defined in a separate project proposal or statement of work (SOW) provided to the client prior to commencement. Clarieo reserves the right to decline or discontinue any project that conflicts with our values, capacity, or quality standards. Any changes to the scope of work after project kick-off must be agreed upon in writing and may result in revised timelines and additional fees.

3. Payment Terms

All projects require an upfront deposit as specified in the project proposal before work begins. The remaining balance is due upon project completion or according to milestone-based payment schedules defined in the agreement. Invoices are payable within 7 business days of issuance unless otherwise agreed in writing. Clarieo reserves the right to pause or terminate work on any project where payment is overdue by more than 14 days. Late payments may incur a late fee of 2% per month on the outstanding balance. All prices are quoted in the currency specified in the proposal.

4. Revisions and Feedback

Each project package includes a defined number of revision rounds as outlined in the proposal. A revision is defined as a set of consolidated feedback submitted in one round — not multiple individual change requests. Feedback must be provided in writing (email or shared document). Verbal feedback alone will not be acted upon unless confirmed in writing. Revisions beyond the agreed number will be billed at Clarieo's standard hourly rate. Clients are expected to provide timely feedback. Delays in feedback that extend the project timeline are the client's responsibility and may affect delivery dates.

5. Client Responsibilities

To ensure the project proceeds smoothly, the client agrees to: provide all necessary content, assets, access credentials, and information in a timely manner; designate a single point of contact for approvals and communication; review and provide feedback within agreed timeframes; ensure that any materials supplied to Clarieo (copy, images, trademarks, etc.) are owned by the client or properly licensed for use. Clarieo is not responsible for delays or quality issues resulting from late or incomplete client input.

6. Intellectual Property and Ownership

Upon receipt of full and final payment, the client will own the final deliverables produced specifically for them under the engagement. This includes source files, design assets, and code, as explicitly outlined in the project agreement. Clarieo retains ownership of all preliminary concepts, drafts, and working files not included in the final deliverables. Clarieo also retains ownership of any frameworks, libraries, tools, or methodologies developed independently and used in the course of the project. Unless a written Non-Disclosure Agreement (NDA) is in place, Clarieo reserves the right to feature the completed work in its portfolio, case studies, social media, and other marketing materials.

7. Third-Party Tools and Software

Some projects may involve the use of third-party platforms, software, or services (e.g. hosting providers, analytics tools, CMS platforms, payment gateways). Clarieo is not responsible for the terms, performance, pricing, or availability of these third-party services. The client is responsible for any third-party subscription costs or licensing fees unless otherwise agreed in the project proposal.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. Clarieo will not disclose client business information, strategies, or non-public data to any third party without prior written consent, except where required by law. If the client requires a formal NDA prior to discussions, this must be requested before any confidential information is shared.

9. Termination

Either party may terminate the engagement by providing written notice. If the client terminates a project mid-way, they are responsible for paying for all work completed up to the date of termination, plus any non-refundable costs already incurred. The upfront deposit is non-refundable in the event of client-initiated termination. If Clarieo terminates the engagement due to client breach of these terms or non-payment, any deliverables not yet paid for remain the property of Clarieo.

10. Warranties and Disclaimers

Clarieo warrants that services will be performed with reasonable skill and care, and that deliverables will conform to the agreed specifications. Beyond this, all services are provided on an "as is" basis. Clarieo makes no warranty that a product or website will generate any specific business result, revenue, user acquisition, or performance metric. Clarieo does not guarantee uninterrupted or error-free operation of any digital product after delivery.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Clarieo's total liability to the client for any claims arising out of or related to an engagement shall not exceed the total fees paid by the client for the specific project giving rise to the claim. Clarieo will not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if advised of the possibility of such damages.

12. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Clarieo operates. Any disputes arising from or in connection with these terms or our services will first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached, disputes will be subject to the jurisdiction of the relevant local courts.

13. Changes to These Terms

Clarieo reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services following any such changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

14. Contact

If you have any questions about these Terms and Conditions, please contact us at contact@clarieo.com. We're happy to clarify anything before you engage with us.